Terms of Use

Welcome to Koa Mind. These Terms of Use (“Terms”) govern your access to and use of the Koa Mind website, including all pages, content, features, and services made available through the website (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Koa Mind

Koa Mind provides psychiatric and mental health services through telehealth and other modalities as permitted by applicable law. Information presented on this Website is intended to provide general information about Koa Mind and its services.

Use of this Website does not by itself establish a patient-provider relationship between you and Koa Mind or any Koa Mind clinician. A patient-provider relationship is established only after Koa Mind has completed its applicable intake and evaluation process and has formally agreed to provide clinical services.

2. No Medical Advice Through the Website

The information provided on this Website is for general educational and informational purposes only. It is not intended to provide medical advice, psychiatric diagnosis, treatment recommendations, or individualized clinical guidance.

Information found on the Website should not be used as a substitute for evaluation or treatment by a qualified healthcare professional.

Do not rely on Website content to make decisions regarding medications, psychiatric treatment, or other healthcare matters without consulting an appropriately licensed healthcare professional.

3. No Emergency or Crisis Services

Koa Mind is not an emergency or crisis service.

The Website, online contact forms, email, text messages, and other electronic communications should not be used for emergencies, urgent psychiatric concerns, suicidal thoughts, self-harm, threats of harm to others, or other situations requiring immediate assistance.

If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a mental health crisis or are concerned about suicide or self-harm in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.

Do not assume that a message, email, contact-form submission, or appointment request has been received or reviewed immediately.

4. Telehealth Services

Koa Mind may provide mental health services through telehealth technologies. Telehealth involves the use of electronic communications and may include video conferencing, telephone communication, secure messaging, electronic forms, and other technology.

Telehealth has potential benefits but also carries certain limitations and risks, including technological interruptions, connectivity problems, privacy risks, and limitations associated with evaluating a patient remotely.

Patients receiving telehealth services are responsible for participating from a location where they can reasonably maintain privacy and for having access to an appropriate device and internet or telephone connection.

Telehealth services may be subject to applicable federal and state laws, including requirements concerning where the patient is physically located at the time of the appointment. Koa Mind may be unable to provide services in certain locations or circumstances.

Information regarding telehealth privacy and security risks will be provided as appropriate during the clinical relationship.

5. Communications and Contact Forms

The Website may allow you to contact Koa Mind by email, online forms, scheduling systems, or other electronic communication methods.

Submitting an inquiry does not guarantee that Koa Mind will accept you as a patient or provide services.

Because standard email, website forms, text messaging, and other electronic communication methods may not provide the same level of privacy and security as a designated patient portal or other secure communication system, please do not submit highly sensitive medical information through a general website contact form unless specifically instructed to do so.

Koa Mind will handle protected health information in accordance with applicable privacy laws and its applicable privacy policies and notices.

6. Privacy and Protected Health Information

Your use of the Website may involve the collection of personal information. Please review Koa Mind's Privacy Policy for information regarding website data practices.

If you become a patient of Koa Mind, the use and disclosure of your protected health information will also be governed by Koa Mind's Notice of Privacy Practices, as applicable.

Koa Mind will not use these Terms of Use to replace or limit rights provided to patients under applicable privacy laws.

Koa Mind will make reasonable efforts to maintain appropriate privacy and security safeguards. However, no electronic communication system or website can be guaranteed to be completely secure.

7. Children and Minors

Koa Mind may provide mental health services to children and adolescents when clinically appropriate and permitted by applicable law.

Individuals under the age of 18 should not independently submit personal information through the Website or request clinical services without the involvement of a parent, legal guardian, or other legally authorized individual when required by law.

Information regarding consent, confidentiality, parental involvement, and treatment of minors will be addressed during the clinical intake process in accordance with applicable law.

8. Appointments and Clinical Services

Information displayed on the Website regarding services, availability, providers, appointment types, insurance, fees, or other offerings may change without notice.

An appointment request is not a guarantee that an appointment will be available.

Koa Mind reserves the right to determine whether its services are appropriate for an individual based on clinical, legal, geographic, scheduling, and other applicable considerations.

9. Prescription Medications

Koa Mind clinicians may prescribe medications when clinically appropriate and permitted by applicable law.

The Website does not provide individualized medication recommendations. Medication decisions are made following an appropriate clinical evaluation and consideration of the patient's medical and psychiatric history, current medications, risks, benefits, alternatives, and other relevant clinical factors.

No medication information presented on the Website should be interpreted as a recommendation that a particular medication is appropriate for you or another individual.

10. Website Content

Koa Mind makes reasonable efforts to provide accurate and current information on the Website. However, information may become outdated, incomplete, or inaccurate.

Koa Mind does not guarantee that Website content will always be complete, current, accurate, or available.

Koa Mind reserves the right to modify, update, suspend, or discontinue any portion of the Website at any time without notice.

11. Educational Content

Articles, blog posts, social media content, videos, downloadable materials, and other educational resources made available through Koa Mind are intended for general educational purposes.

Educational content does not create a patient-provider relationship and should not be considered individualized medical or psychiatric advice.

Healthcare information changes over time. Information obtained through the Website should be discussed with a qualified healthcare professional before being applied to an individual's circumstances.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, scheduling systems, payment services, social media accounts, educational resources, or other external services.

These third-party services are not controlled by Koa Mind. Koa Mind is not responsible for the content, privacy practices, security, availability, or terms of third-party websites or services.

Your use of third-party services is subject to the terms and privacy policies of those third parties.

13. Intellectual Property

Unless otherwise indicated, the Website and its contents—including text, logos, graphics, photographs, design elements, videos, educational materials, trademarks, service marks, and other content—are owned by or licensed to Koa Mind and are protected by applicable intellectual property laws.

You may view and use the Website for your personal, noncommercial purposes.

You may not reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit Website content without prior written permission from Koa Mind.

The Koa Mind name, logo, branding, and related materials may not be used without prior written authorization.

14. Prohibited Uses

You agree not to:

• Use the Website for unlawful purposes;

• Attempt to gain unauthorized access to the Website or its systems;

• Interfere with the security or operation of the Website;

• Introduce viruses, malware, or other harmful code;

• Use automated systems to access or collect Website content without authorization;

• Impersonate another person or entity;

• Submit false, misleading, or fraudulent information;

• Use Website content for unauthorized commercial purposes; or

• Attempt to interfere with another person's use of the Website.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Koa Mind does not guarantee that the Website will be uninterrupted, error-free, secure, or free of harmful components.

Nothing in these Terms is intended to exclude or limit rights or protections that cannot legally be excluded or limited.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Koa Mind and its owners, clinicians, employees, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Website.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Koa Mind and its owners, clinicians, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising from your misuse of the Website, violation of these Terms, or violation of applicable law.

18. Changes to These Terms

Koa Mind may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

19. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Koa Mind, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

Any dispute relating to these Terms will be handled in a court or other forum with appropriate jurisdiction.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms constitute the agreement between you and Koa Mind regarding your use of the Website and supersede prior communications or understandings regarding Website use, except where separate agreements or legally required notices apply.

These Terms do not replace any informed consent documents, patient agreements, telehealth consent, Notice of Privacy Practices, Privacy Policy, financial policies, or other agreements that may apply to clinical services.

Effective Date: October 2026